Importance of better understanding and managing emotions at work
Mimicry of facial expression eventually leads people to actually feel the emotions displayed on their faces (Hatfield, Cacioppo, and Rapson, 1993). R esearch indicates that customers of organizations require positive emotional displays by employees (Thurau, Groth, Paul, and Gremler, 2006) . Emotions and related constructs clearly play a major role in the lives of humans, and expressions of emotion are universally recognized by people of all cultures (Ekman, 1973) . Ego at work W hen you really want to understand what ego is and how it works for the purpose of becoming a more effective manager and leader. The language of psychology provides a basis for better understanding the forces at work . From a psychological perspective ego is one of three ‘functions' of the human mind the other two being the ‘id' and the ‘superego'. Emotions at work The usefulness of emotion s in the workplace can be a confusing topic for experienced and ne...