How the outsourcing affect to the banking industry
By specializing on a limited activity structure, outsourcing companies have been able to improve the performance of their core activities (Quinn and Hilmer,1994; Ellram and Billington, 2001; Kakabadse and Kakabadse, 2005). Benefits of outsourcing in banking · M anagement can focus on its core competencies . · B rand building and marketing of bank products . · A ccess to new technology . · L ess capital investment and effective utilization of funds. · Elimination of the cost of hiring full-time processors . · Accelerate customer satisfaction . · E asy to obtain external expertise . Drawbacks · Q uality of end product depends upon the quality of outsourcing vendor . · P oor performance by the outsourcing vendor results in poor quality ...